Return Policy

• All returns must be received within 15 days of the date your order was shipped.
• Returns are processed within 5-7 business days of package receipt.
• All damaged items must be reported within 48 hours of receipt to receive a refund minus shipping costs.
• Refunds can only be issued to your original payment method or in the form of store credit
• All refunds will be less 15% as they are made to order items, please make every effort to size your item correctly - we offer help and consultation.
  
• Shipping is non-refundable, except in cases where we have made a shipping error.
• We do not offer exchanges at this time.
• Corsets are returnable; however, for obvious reasons of hygeine, we will not accept items of intimate nature that do not display a manufacturing default.  Please do not return the G-string, if included with your corset order.

The following items are non-refundable:

• Returns received after 15 days of the original order shipment date.
• Returns received in damaged or worn condition.
• Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box.
• Any opened face lace product is non-returnable and non-refundable.

Please send all returns to:

The Violet Vixen
Returns Department
PO Box 1954
Monrovia, CA 91017

Please email us about your return:

service@thevioletvixen.com